Southwest airlines cancel flight8/3/2023 ![]() “I remember saying, ‘Oh my God, we’re getting on a plane!’ I was honestly shocked because I thought we were stuck in airports forever,” she said. They made stops at airports in Denver and Phoenix and reached Chicago only after ditching Southwest and paying $1,400 for four one-way tickets on American Airlines. Spirit Airlines and Alaska Airlines both canceled about 10% of their flights, with much smaller cancellation percentages at American, Delta, United and JetBlue.ĭanielle Zanin vowed never to fly Southwest again after it took four days, several canceled flights and sleeping in the airport before she, her husband and their two young children got home to Illinois from Albuquerque, New Mexico. The size and severity of the storm created havoc for many airlines, although the largest number of canceled flights on Tuesday were at airports where Southwest is a major carrier, including Denver, Chicago Midway, Las Vegas, Baltimore and Dallas. Two Senate Democrats called on Southwest to provide “significant” compensation for stranded travelers, saying that the airline has the money because it plans to pay $428m in dividends next month. ![]() In Congress, the Senate commerce committee also promised an investigation. He said Southwest should at least pay cash refunds for canceled flights and cover stranded passengers’ hotel and meal costs. “While we all understand that you can’t control the weather, this has clearly crossed the line from what is an uncontrollable weather situation to something that is the airline’s direct responsibility,” Buttigieg told NBC Nightly News. The transportation secretary, Pete Buttigieg, who has criticized airlines for previous disruptions, said his agency would examine the causes of Southwest’s widespread cancellations and whether the airline was meeting its legal obligations to stranded customers. The airline is now drawing unwanted attention from Washington. “This has been something we have seen coming,” she said. Lyn Montgomery, president of the Transport Workers Union representing Southwest flight attendants, said she and other labor leaders have repeatedly told management that the airline’s scheduling technology is not good enough. “For now, I want you to know that we are committed to that.” “We have some real work to do in making this right,” said Jordan, a 34-year Southwest veteran who became CEO in February. He said Southwest’s tools for recovering from disruptions work “99% of the time, but clearly we need to double down” on upgrading systems to avoid a repeat of this week. ![]() Jordan blamed the winter storm for snarling the airline’s “highly complex” network. In a video that Southwest posted late on Tuesday, CEO Robert Jordan said Southwest would operate a reduced schedule for several days but hoped to be “back on track before next week”. ![]() The airline also scrubbed 2,500 flights for Wednesday and more than 2,300 for Thursday as it tried to restore order to its mangled schedule. And the chaos seemed certain to continue. ![]()
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